We started working with Luminosity because of their commitment to outstanding customer service right from our very first discussion with Brad. He was continually looking for ways to improve our online business processes and systems, and looking ahead to identify and solve potential business and marketing problems in the future.
As a start-up business launching a new concept into a competitive market, we wanted to brand ourselves as a professional organisation. Luminosity developed our logo, stationery, website and overall design theme to project our business appropriately, and they helped us to understand what is required for an online business to operate efficiently.
The things that we appreciated the most about working with Luminosity – things that would be easy to overlook if you are considering working with them – were their encouragement as we struggled with balancing business and personal demands, and more importantly from a business perspective, their sound business advice. Brad pointed out a number of business considerations that we simply weren’t aware of – things that could have cost us down the track. They always seemed to understand where we were coming from, and we always felt that they understood exactly what we needed.
Not only do they genuinely care about our business, they always pay attention to our personal needs as well. Customer service is something that’s very important to us, and we had such great dealings with Brad and Juliet – it’s always a pleasure. I cannot recommend Luminosity enough to anyone considering using their services – they are by far the most professional and genuine company that we’ve dealt with.